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Tenant with Alzheimer's

From: Kathryn Cooper
Date: 29 Dec 2002
Time: 22:00:45
Remote Name: 217.205.245.56

Comments

THE SAGA CONTINUES:

It was finally decided that the tenant would not be returning to the flat and the Mental Health Trust advised us (sometime in May, 2002) that it would arrange to clear the tenant's property from the flat and clean the flat. It would arrange for rent to be paid during this time to allow us to redecorate - a form would be sent for us to sign. The form never arrived despite many telephone calls; we wrote numerous letters and telephoned numerous times to ask what was happening but received no response. Our requests for details of the insurance company went unanswered;

Eventually we received a letter saying that we should have removed the property and cleaned the flat ourselves from the bond. Still no mention of the insurance.

We received a letter dated 4th October saying that they would ask the solicitor who was responsible for the flat after he was hospitalised and they would contact us as soon as they had a reply. We have still received no response.

In the meantime, flies accumulated in the flat with all the food that was left around which should have been sorted by his carers or his family when he was first taken into hospital.

The tenant has since died.

We eventually had to remove the property - 32 black bin liners and 8 suitcases full. The kitchen worktops; bedroom and bathroom fittings have had to be renewed because of cigarette damage as has the suite, bedroom furniture, tables, chairs etc. The door will have to be renewed. We had to remove dirty socks,dirty underwear, including small children's underwear from the kitchen cupboards.

We have had to put the property on the market to finance the refurbishment as any rental payments was already taken up with renewing keys, locks etc. on a daily basis. The above is only a summary of the problems.

We have now sent an official complaint to the Health Commissioner/Ombudsman and will keep you posted!

Last changed: July 01, 2003